Policy

Refunds and Cancellations

Last updated: 6 July 2026

Software delivery

PayPath IQ is a B2B software service. Access is delivered online after onboarding and account setup. We do not ship physical goods.

Subscriptions and pilots

Subscription fees, pilot fees, usage fees, onboarding fees, and support commitments are described in the applicable order form, statement of work, or pilot agreement. Cancellation rights and notice periods are governed by that agreement.

Refunds

Refunds are reviewed case by case unless an order form states a different policy. Usage-based communication costs, completed onboarding work, and third-party pass-through costs are generally non-refundable once incurred.

How to request a cancellation or refund

Contact support@paypathiq.com with your company name, account contact, invoice number, and a short description of the request. We aim to respond within two business days.